Safaricom CEO Michael Joseph who has been with the company since its inception has given the reason the board decided to hire Peter Ndegwa as the man to take over from the late Bob Collymore.
Speaking during an interview with Citizen TV’s Yvonne Okwara, Mr. Joseph played down the selection to enforced pressures from vested parties.
‘There always was pressure that we should have a Kenyan. Why not a Kenyan. Some asked why we should have a Kenyan while others asked why not pick the best person for the job,’ he said.
‘I wouldn’t say the board gave in to demands. Personally, it’s the right thing to do. After 19 years, a Kenyan should be running Safaricom. The appointment is just a natural progression more than anything else,’ he added.
However, the legendary CEO admitted to pockets of pressure in the extended succession process which dates back nearly 12 months. The replacement process kicked off months before the death of Bob Collymore on July 1st.
Peter Ndegwa, a Kenyan with an illustrious multinational exposure emerged as seemingly the middle-ground choice in appeasing the interests of all concerned parties including those of Vodacom which has historically dictated leadership at the firm.
Mr. Ndegwa will have the immediate task of pushing Safaricom back in-line to respond to consumer dissatisfaction as mirrored in the most recent public uproar on opaque service delivery.
Michael Joseph even admitted to this saying, ‘Because we have been so successful, we have tended to not listen to our customers as we become big, fat and happy. To some extent we have moved away from our customers and lost touch,’ Mr. Joseph said.