KTN’s JoyDoreen Biira is unhappy. The sexy TV siren was yesterday shocked by the reception at one of the News Cafe branches in the city.
According to Doreen Biira, she walked into one of the branches, ordered for breakfast and while waiting for it to be prepared, she requested a staff to switch the TV to a local channel so as to keep updated with what’s going on but she was shocked to be told that the management doesn’t allow that.
“I walk into One of the News Cafe branches in Nairobi, place an order, “breakfast special of the day” and a hot chocolate. As I wait to get served, I make a request to one the staff if it’s possible to switch to a local channel just to get an update on the latest local news updates. At the time we are three customers in the restaurant before a fourth walk in a minute later. My quick observation was one was working on his laptop and the other on his phone. CNN is airing a horse 🐎 riders interview.
My request was to change the channel to local from CNN just for a bit. The staff asks what the channel is and tries to change as requested. His manager changes it back to CNN. I request a second time, this time, with a different member of staff. She goes to put in the request and the instructions she’s given to come relay to me by her senior is, ‘we do not show local channels; it’s a news café policy.’ Astonished I respond, ‘I’m sorry? Why’s that?’ She says ‘it’s just the policy.’ So the fourth customer who walked in and sat on a table next to me is also now wondering. The first staff I put the request to comes back and says, ‘maybe you can speak to the manager and see if he can help?’… ‘sure’, I curiously get back!” Doreen wrote in part.
She went ahead to narrate what happened next leaving Kenyans in disbelief.
“The Manager comes to the table and puts it straight;
‘It is a house rule not to air local channels,’
What is the reasoning behind this decision? I ask,
‘Its just a News Café house policy, sorry about that’
Breakfast was served and I began to enjoy it. So we started to have a conversation with a fellow customer on how awkward it was that such policies can still be effective in this day and age.
We are even given the option of using their “Free” WiFi in case we want to watch the news online. Thing is I had my data on so the ‘WiFi’ was not what I needed. Mine was a simple request. Now I’m wondering…
1. Has it always rained on us this hard that we now have awkward house rules and policies at restaurants and eateries like “no local channels”
2. Should I ever go back to News Café as a customer?
3. Should there be an attack similar to “west gate” (God forbid that it does ever happen again), should we wait to watch it on international channels ?
4. Do staff at these places of work ever have a say in basic things like these? What makes a work place likeable to staff or what draws customers to their favorite hangout or eateries?
5. Who owns News Café Kenyan franchise? Look I understand the majority of their clientele may not be largely local but coming up with such policies is simply disturbing… please review or consider doing away with 📺 📺altogether
6. I also know that the last thing on some peoples minds at an eatery is the Televisions content 🤲🏽😉 but I’m a news junkie, a Career Journalist.
I paid my bill (using M-Pesa local solution) 😉 and asked for a receipt – At the time I left, CNN was giving an update on China-North Korea relations, a bit of a relief
PS: This is posted for conversation purposes on “no local channels” policy, nothing more.”
Could this be racism?
Doreen Biira’s post has gone viral with many condemning such rules set by some organisations.
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